This site sells these machines, which makes this the most useful article we can publish: the list a buyer should walk in with. A seller who is comfortable with all twelve is one you can deal with, and that includes us.
Take it in order. The first group is checkable, the second is arithmetic, and the last is where the conversation reveals what kind of seller you are dealing with.
General buying guidance. Confirm all specifications, pricing and warranty terms with an authorized Enagic representative in writing. Nothing here is a health claim.
About the machine (checkable)
About the cost (arithmetic)
- "What does a replacement cartridge cost, and how many litres is it rated for?" These two numbers give you the real running cost — what it costs to run a hydrogen water system.
- "Are cartridges reliably available locally?" A machine you cannot get filters for is a machine with an end date.
- "What is the total cost over five years, including filters?" Compare that against what your household spends now on delivery or refills.
- "What does the warranty exclude, and who pays for a repair visit?" Get it in writing — warranty and service: settle it before you buy.
About your kitchen (specific)
"Here is a photograph of my tap and under my sink — will this install?" and "Where does the second stream drain in my kitchen, and who connects it?"
These two are the ones that produce unpleasant surprises on delivery day. A seller who engages with an actual photograph is a different proposition from one who says it will be fine — installation: plumbing, drainage and sockets and, in a condo, condo living: the constraints nobody mentions.
About the claims (the revealing part)
"Is that claim about the machine, about the water, or about me?"
One question, applied to whatever you have just been told. Claims about the machine are checkable. Claims about the water are mostly chemistry and mostly true. Claims about you are where the evidence thins out — common claims about hydrogen water, checked.
"Which specific study, in how many people, for how long?"
"Over a thousand studies" is a count, not a finding. A seller citing research should be able to name one and say what it measured — the six-question version is in how to read a hydrogen water study, and the field's shape is in who studies hydrogen water, and where.
The answers that should end the conversation
- Any claim that it treats, prevents or cures a disease. Unsupported, and in the Philippines a claim no unapproved product may make.
- Any suggestion of stopping or reducing a medication. Report this rather than argue with it.
- "It balances your body's pH." It does not — hydrogen water and alkaline water are not the same claim.
- A TDS meter or a brown-water electrolysis demo used as proof your water is dirty. Both are props — home water testing.
- Pressure to decide today. A machine meant to last a decade does not require a same-day decision.
And one for yourself
"What am I actually buying this for?"
If the answer is convenience, water quality, and a cost comparison that works over years, this category can deliver that and the arithmetic is checkable. If the answer is a health outcome, the evidence does not support the purchase — and no seller, including this one, should tell you otherwise. Do the home-side homework first: what to check before buying a home water system.
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